Frequently Asked Questions
Coastal Care Cleaning
Services & Scheduling
Q: What areas do you serve?
A: We proudly serve Venice, Nokomis, Englewood, North Port, Osprey, Port Charlotte, and surrounding areas in Southwest Florida. If you’re unsure whether your location is within our service area, feel free to contact us.
Q: What cleaning services do you offer?
A: We offer a full range of professional cleaning services, including Residential House Cleaning, Commercial Office Cleaning, Move-In/Move-Out Cleaning, Realty & New Home Cleaning, and Airbnb/Vacation Rental Cleaning.
Q: Do you offer one-time and recurring cleanings?
A: Yes. We provide one-time cleanings as well as recurring services such as weekly, bi-weekly, or monthly cleanings based on your needs.
Q: How do I schedule a cleaning?
A: You can schedule a cleaning by calling 941-404-6026 or by submitting a request through our website’s contact form. We’ll follow up to confirm details and provide an estimate.
Q: How far in advance should I book?
A: We recommend booking as early as possible to secure your preferred date, especially for move-out or vacation rental cleanings. However, we do our best to accommodate short-notice requests when availability allows.
Q: Do you offer move-in or move-out cleaning?
A: Yes. Our Move-In / Move-Out Cleaning services are designed to prepare homes for new occupants or final inspections with detailed, top-to-bottom cleaning.
Q: Do you clean vacation rentals or AirBNB’s?
A: Absolutely. We specialize in Airbnb and vacation rental cleaning, including turnover and recurring services to help hosts maintain high standards for guests.
Pricing & Estimates
Q: How much does house cleaning cost?
A: Pricing depends on factors such as the size of the home, the type of service, and the level of cleaning required. We provide custom pricing so you only pay for what you need.
Q: Do you offer free estimates?
A: Yes. We offer free estimates so you can understand pricing before scheduling any service.
Q: Is pricing hourly or flat-rate?
A: Our pricing is typically custom and service-based, rather than strictly hourly, allowing us to tailor the cleaning to your specific needs.
Q: Are there any hidden fees?
A: No. We believe in transparent pricing. Any costs are discussed upfront before service is scheduled.
What’s Included
Q: What is included in a standard house cleaning?
A: A standard cleaning generally includes dusting, vacuuming, mopping, kitchen surface cleaning, bathroom cleaning, and trash removal. Specific tasks may vary based on your home and needs.
Q: What’s the difference between standard and deep cleaning?
A: Deep cleaning includes more detailed attention to areas such as baseboards, buildup, and hard-to-reach spots. It’s ideal for first-time cleanings or homes that haven’t been professionally cleaned recently.
Q: Can I customize my cleaning?
A: Yes. We’re happy to customize your cleaning service to focus on specific rooms, tasks, or priorities.
Q: Do you offer add-on services?
A: Yes. Add-on services such as inside oven cleaning, inside refrigerator cleaning, and interior windows are available upon request.
Supplies & Safety
Q: Do you bring your own cleaning supplies and equipment?
A: Yes. We bring our own professional-grade cleaning supplies and equipment to every job.
Q: Do you use eco-friendly or non-toxic products?
A: If you prefer eco-friendly or non-toxic products, please let us know in advance and we’ll do our best to accommodate your request.
Q: Can you use products I provide?
A: Yes. If you have specific products you’d like us to use, just let us know ahead of time.
Trust & Professionalism
Q: Are you licensed, insured, and bonded?
A: Yes. Coastal Care Cleaning is fully licensed, insured, and bonded for your protection and peace of mind.
Q: How long have you been in business?
A: We are a family-owned business founded in 1988, with decades of experience serving our local community.
Q: Will the same cleaners come each visit?
A: Whenever possible, we strive for consistency so you can feel comfortable with your cleaning team.
Q: Are your cleaners background checked?
A: We take trust seriously and work with trained, reliable professionals who meet our company standards.
Access & Policies
Q: Do I need to be home during the cleaning?
A: No. Many clients are not home during their cleanings. As long as we have access instructions, we can clean while you’re away.
Q: What if I need to cancel or reschedule?
A: We understand that plans change. We ask for advance notice if you need to reschedule or cancel your appointment.
Q: What happens if something is damaged?
A: While damage is rare, please notify us promptly so we can address the situation appropriately.
Satisfaction & Results
Q: Do you guarantee your work?
A: Yes. Your satisfaction is important to us. If something is missed, please let us know and we’ll make it right.
Q: What should I do if I’m not satisfied with my cleaning?
A: Contact us as soon as possible and we’ll work with you to resolve the issue.
Q: How long does a typical cleaning take?
A: The length of time depends on the size of the home and the type of service. We’ll give you a time estimate during scheduling.
Getting Started
Q: How do I prepare my home for a cleaning?
A: We recommend picking up personal items and securing pets so our team can clean efficiently and thoroughly.
Q: Why should I choose Coastal Care Cleaning?
A: We don’t just clean — we care. Our clients choose us for our experience, reliability, attention to detail, and long-standing commitment to quality service.