Coastal Care Cleaning

Contact Us:

(941) 404-6026

Email Address Support@CoastalCareCleaning.com

Office Hours (Mon - Fri) 9:00 AM - 5:00 PM

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Trusted Care Because Your Sanctuary Matters

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Frequently Asked Questions (FAQ's)

Here are some answers to common questions.

Q: What areas do you serve?

A: We proudly serve Venice, Englewood, Nokomis, North Port, Osprey, and Port Charlotte, Florida. If you’re just outside these areas, reach out—we may still be able to accommodate you based on schedule and location.

Q: Do you bring your own cleaning supplies and equipment?

A: Yes. We bring professional-grade supplies and equipment to every visit. If you prefer that we use your products (or avoid certain ingredients), we can accommodate—just let us know in advance.

Q: Are you insured?

A: Yes. Our company is insured to help protect you and your home while we work.

Q: How do I prepare for my cleaning appointment?

A: We recommend picking up clutter (toys, clothes, paperwork) so we can focus on cleaning surfaces thoroughly. If you’d like us to work around items, we can—just know it may reduce the time available for detailed cleaning.

Q: What’s included in a deep cleaning?

A: A deep cleaning focuses on buildup and detail work beyond standard maintenance. More intensive scrubbing in kitchens and bathrooms, baseboards (where accessible), detailed dusting, and extra attention to high-touch and high-use areas. We’ll confirm the exact checklist before arrival.

Q: Do you clean inside ovens, refrigerators, or cabinets?

A: These are commonly offered as add-on services. Let us know what you’d like cleaned inside, and we’ll quote it accordingly.

Q: Do you move furniture?

A: We can move light items (chairs, small tables) as needed. For safety, we typically do not move heavy furniture (beds, dressers, large sofas). We’ll clean around and beneath what can be moved safely.

Q: What if something is missed or I’m not satisfied?

A: Your satisfaction matters. If something was overlooked, contact us within 24 hours and we’ll make it right—either by returning to address the area or arranging an appropriate resolution.

Q: What forms of payment do you accept?

A: We accept common electronic payment options or checks. Payment terms (deposit, timing, and method) will be confirmed at booking.

Q: Do you offer recurring cleaning discounts?

A: Yes—recurring service often provides better value than one-time cleanings because your home is maintained regularly. Ask about weekly, biweekly, and monthly options.

Q: What services do you offer?

A: We provide recurring residential cleaning (weekly, biweekly, monthly), one-time cleaning, deep cleaning, and move-in/move-out cleaning. If you have a specific request, we can often tailor a plan to your home.

Q: Do you offer eco-friendly or fragrance-free options?

A: Yes. We can use eco-friendly and/or fragrance-free products by request. Please mention any sensitivities, allergies, or product preferences when booking.

Q: Do I need to be home during the cleaning?

A: No. Many clients provide a code, lockbox, or key for easy access. If you prefer to be home, that’s perfectly fine too.

Q: What’s included in a general recurring cleaning?

A: General cleaning typically includes dusting, wiping surfaces, kitchen and bathroom cleaning, vacuuming, and mopping. We also spot-clean fingerprints on reachable areas and tidy rooms as needed.

Q: How long will my cleaning take?

A: Time depends on home size, condition, and service level (general vs. deep). After a quick intake (or walkthrough/photos, if needed), we’ll provide a realistic time window.

Q: Do you clean windows?

A: We typically handle interior window glass as an add-on (where safely accessible). Exterior window cleaning often requires specialized equipment and may be referred out depending on the home and window type.

Q: Will the same cleaner come each time?

A: We aim for consistent scheduling and familiar teams whenever possible. Occasionally, staffing and vacations require substitutions, but we maintain consistent standards and checklists.

Q: How do pricing and estimates work?

A: Pricing is based on home size, number of bathrooms, service type (standard/deep/move-out), frequency, and home condition. We provide clear estimates up front—no surprises.

Q: What is your cancellation or rescheduling policy?

A: We understand plans change. Please give as much notice as possible—ideally 24–48 hours—so we can adjust our schedule and offer your slot to another client. Late cancellations may have a fee depending on the timing.

Q: Do you clean homes with pets?

A: Yes—we’re pet-friendly. If your pet is anxious, we recommend placing them in a safe, comfortable area during the cleaning. Please let us know about any pet-related instructions (doors, feeding schedules, or sensitive areas).